To start a refund or return request, please email us at sales@doridium.com and make sure to include your order number.
You can start a return request for an undamaged item within 30 days of your purchase for a partial refund. We will refund your original payment method less a 15% processing fee calculated from the original purchase price. The refund will be issued once the item is recieved and condition verified.
You can open a refund request for an item that arrived damaged within 14 days of purchase. A full refund will be issued to your original payment method once the refund request is fully processed and the item is recieved.
All return shipments must be arranged through doridium.com and shipped in their original packaging (including any documentation that may have been included with the order).